Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
The surgery offers on the day appointments for those patients requiring input into a new condition that cannot wait to be seen for a routine appointment. Phone lines are closed between 1pm and 2pm.
Our reception staff are trained to ask brief information from patients as to why the appointment has been requested. This is to ensure that you are triaged by a clinician appropriately and receive the most appropriate medical care from the most appropriate health professional.
Nurse clinics
Bridgemary Medical Centre offers a number of different nurse clinics for issues such as asthma, travel vaccinations, chronic disease management, baby immunisations and cervical smears. We do not offer walk-in clinics.
Both our GPs and nurses review patients with chronic diseases. The surgery offers a recall service in which you will be invited for an annual review appointment in the month of your birthday. You may be asked to complete a relevant online form prior to your appointment and it is important you attend for your review.
Routine appointments
Appointments are bookable up to 2 weeks in advance.
To request a routine appointment in advance during opening times:
- phone us on 01329 232446
- use your NHS account (through the NHS website or NHS App)
- via Patient Access
Integrated primary care access service
GP Practices in the local area collaborate with Southern Hampshire Primary Care Alliance to provide appointments for GP practices outside of the surgeries normal opening hours. Booking of these appointments is still accessed through the normal surgery appointment booking.
Text message reminders
Bridgemary Medical Centre sends appointment reminders for most of its appointments. You will receive a message 24 hours prior to your appointment confirming the date and time, on the mobile number we have on your record so it is important you continue to keep us to date with your most appropriate contact number. If you would not like to receive these messages please let reception know.
Cancelling or changing an appointment
If you are unable to attend, please cancel your appointment as soon as possible so that we can offer it to another patient. To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01329 232446 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, it should be requested by phone before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Acute visiting service (AVS)
You can also be visited at home by a community nurse if you are referred by your GP.
The aim of this service is to reduce inappropriate hospital admissions and enable patients to be cared for at home when it is clinically safe to do so. This service supports the GPs to manage urgent care needs and enables them to focus on other priorities in primary care. The service has resulted in
- Reduced emergency admissions to hospital
- Reduced the need for GPs to leave their practice to visit people in their homes
- This increases access to GPs in the practices
- Quicker referrals to hospital when it is needed
This service can be accessed via the GP surgery.